If you want to keep donor revenue flowing in a challenging economy and competitive environment, you need to continue to grow. I find great resources at The Foundation Center, such as the one below. Check them out at http://foundationcenter.org/ or visit one of their national offices: DC, Cleveland, NY, etc.
Author: Burnett, Ken
Title: STRENGTH TRAINING FOR FUNDRAISERS
Journal Name: FundRaising Success, vol. 9 May 2011
Pagination: p. 16-8, 20-2
Abstract: Twelve strategies for building or rebuilding an effective development office from the ground up. Some suggestions include developing a culture of high-quality donor service, being choosy, cutting out short-term thinking, shifting from marketing to communications, and properly profiling your donor database at least once each year.